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Return Policy

Returns Policy:

Delivery • Shipping and taxes will be calculated based on the country and method of delivery and indicated at the time of checkout. • Pay Cash on Delivery service is only available (in case of slots availability) inside Emirates of Dubai, UAE. • All purchases will be shipped and delivered through the known shipping companies within 2 to 8 business days for United Arab Emirates, and may take longer to shipping outside United Arab Emirates which varies from country to another. You can track your shipment through the shipping company’s website. Return & Exchange Policy: Our customer friendly return policy allows for a privilege of returning eligible items within 3 days from delivery date so long as the item(s), along with the Original Packaging is in the original state and condition when purchased and received. Please inform us through one of our contact channels first, in order to allow for a smooth return process. Refunds will be made as per the mode of payment you selected during your purchase. Returns are hassle-free, with no extra charge at Oud Dubai. If you are unsatisfied for any reason with your purchase, please contact Oud Dubai customer service at info@oudamber.ae or call us at +971568884695 from anywhere within 3 days of receiving your order to initiate the return or exchange process. Conveniently, we will arrange the return for you. You could contact our Customer Services Team to arrange a courier pick-up for your item and a quick Return. To ensure you are within the Policy time frame for returning your purchase, please make sure that you contact us as soon as you have decided on returning an item. Hassle-free and Peace of Mind, this is why we offer you certain policies to ensure your happiness and satisfaction: • Original receipt must be available for any customer to able to avail the exchange policy. Any item intends to exchange without receipt may not be entertained. • At the time of exchange, our team members have right to check the date of purchase and its validity and stable the original receipt with the exchange receipt. • Any refund or exchange will be within 14 days of the receiving date. • If the items are sealed or wrapped products (eau de parfum, blended oil perfumes, perfume bottles, filled wrapped incense or any similar such), it must be in the same sealed and/or wrapped condition at the time of exchange. • Our team members must get the management's approval through the area supervisor for any refund purpose. • Oud, Dehn Oud, Perfume Oils or any of the products, should be tested carefully by the staff and the Weight should be exactly same as mentioned in the purchase receipt. If the item or its weight is not same as it is by its origin, Oud Dubai reserves rights to refuse the exchange offers. Kindly – Check your item(s) as soon as you receive in order to ensure a smooth timing for return policy within the conditional time-frames for returning an item (see above).

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