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Shipping & Returns Policy: Delivery • Shipping and taxes will be calculated based on the country and method of delivery and indicated at the time of checkout. • Pay Cash on Delivery service is only available (in case of slots availability) inside Emirates of Dubai, UAE. • All purchases will be shipped and delivered through the known shipping companies within 2 to 8 business days for United Arab Emirates, and may take longer to shipping outside United Arab Emirates which varies from country to another. You can track your shipment through the shipping company’s website. Return & Exchange Policy: Our customer friendly return policy allows for a privilege of returning eligible items within 3 days from delivery date so long as the item(s), along with the Original Packaging is in the original state and condition when purchased and received. Please inform us through one of our contact channels first, in order to allow for a smooth return process. Refunds will be made as per the mode of payment you selected during your purchase. Returns are hassle-free, with no extra charge at Oud Dubai. If you are unsatisfied for any reason with your purchase, please contact Oud Dubai customer service at or call us at +971568884695 from anywhere within 3 days of receiving your order to initiate the return or exchange process. Conveniently, we will arrange the return for you. You could contact our Customer Services Team to arrange a courier pick-up for your item and a quick Return. To ensure you are within the Policy time frame for returning your purchase, please make sure that you contact us as soon as you have decided on returning an item. Hassle-free and Peace of Mind, this is why we offer you certain policies to ensure your happiness and satisfaction: • Original receipt must be available for any customer to able to avail the exchange policy. Any item intends to exchange without receipt may not be entertained. • At the time of exchange, our team members have right to check the date of purchase and its validity and stable the original receipt with the exchange receipt. • Any refund or exchange will be within 14 days of the receiving date. • If the items are sealed or wrapped products (eau de parfum, blended oil perfumes, perfume bottles, filled wrapped incense or any similar such), it must be in the same sealed and/or wrapped condition at the time of exchange. • Our team members must get the management's approval through the area supervisor for any refund purpose. • Oud, Dehn Oud, Perfume Oils or any of the products, should be tested carefully by the staff and the Weight should be exactly same as mentioned in the purchase receipt. If the item or its weight is not same as it is by its origin, Oud Dubai reserves rights to refuse the exchange offers. Kindly – Check your item(s) as soon as you receive in order to ensure a smooth timing for return policy within the conditional time-frames for returning an item (see above). Privacy Policy Data protection is a matter of trust, and your privacy is important to us. We shall therefore only use your name and other information, which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so, and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are, either required to by law or as is relevant for the purposes for which it was collected. You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password. 1. Data we collect • Oud Dubai may collect various information if you seek to place an order for a product to us on the Site. • We collect, process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details. • We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request. Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customize them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes. Subject to obtaining your consent we may contact you by email with details of other products and services. If you prefer not to receive any marketing communications from us, you can opt out at any time. • We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or agent or supplier). • Your phone number may be used for notifications regarding order status and announcements of latest deals and campaigns. • Payments that you make through the Site will be processed by our agent. You must only submit to us or our Agent or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes. • Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those, which are open, and those, which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault. Terms We welcome you to Oud Dubai website. By accessing the Site, you confirm your understanding of the Terms and Conditions. These Terms and Conditions govern your membership on and use of the website, your purchases and use of products available through the Site. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time without prior notice. For this reason, we encourage you to review the Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes. By establishing membership on the Site or purchasing or using products through the Site, you acknowledge and agree as follows: 1. Eligibility for Membership • The Site is not available to persons whose membership has been suspended or withdrawn by Oud Dubai. • If you are registering as a business entity, you represent that you have the authority to bind that entity to this User Agreement and that you and the business entity will comply with all applicable laws relating to online trading. • No person or business entity may register as a member of the Site more than once. 2. Your Account and Registration Obligations Oud Dubai website user’s registration process requires you to: • Agree to these Terms and Conditions. • Provide contact information and identification details. • Agree to accept responsibility for all activities that occur under your account or password. • Not to create more than one personal account. • You are responsible for maintaining the confidentiality of, and restricting access to and use of, your account and password, and accept responsibility for all activities that occur under your account and password. • In no event will Oud Dubai be liable for any direct, indirect or consequential loss or loss of profits, goodwill or damage whatsoever resulting from the disclosure of your username and/or password. • You agree to reimburse Oud Dubai for any improper, unauthorized or illegal use of your account by you or by any person obtaining access to the Site, services or otherwise by using your designated username and password, whether or not you authorized such access. • Oud Dubai reserves the right to refuse or cancel any person’s registration for this Site, remove any person from this Site and prohibit any person from using this Site for if you provide any information that Oud Dubai determines, in its sole discretion, to be untrue, inaccurate, and to limit or terminate your access to or use of the Site at any time without notice. 3. Purchases • Order Processing Oud Dubai may, in its sole discretion, choose to not process or to cancel your order in certain circumstances. This may occur, for example, when the product you wish to purchase is out of stock or has been mispriced, we suspect the request is fraudulent, or in other circumstances Oud Dubai deems appropriate in its sole discretion. Oud Dubai also reserves the right, in its sole discretion, to take steps to verify your identity to process your order. Oud Dubai will either not charge you or refund the charges for orders that we do not process or cancel. • Return Policy Oud Dubai accepts returns on certain merchandise on a case-by-case basis. For Oud Dubai’s Return Policy, which may change from time to time. For more information please visit out Return Policy Page. • Product Descriptions Oud Dubai attempts to provide accurate descriptions of products on the Site. Oud Dubai does not warrant, however, that the descriptions are accurate, complete, reliable, current or error-free. If a product offered on the Oud Dubai’s Site is not as described, your sole remedy is to return the item, as specified in the Return Policy. • Pricing Information Oud Dubai strives to provide accurate pricing information regarding the products and services available on the Oud Dubai Site. We cannot, however, insure against pricing errors. Oud Dubai reserves the right, at its sole discretion, to not process or to cancel any orders placed for a product or service whose price was incorrectly posted on the Site as a result of an error. If this occurs, Oud Dubai will notify you by email. In addition, Oud Dubai reserves the right, at its sole discretion, to correct any error in the stated full retail price. • Product Availability The Oud Dubai Site may contain information regarding the availability of merchandise. This information can be used to estimate the likelihood that an item will be shipped immediately after you confirm your order. Unfortunately, Oud Dubai cannot guarantee that an item listed as available will actually ship right away, as inventory can change significantly from day-to-day. In rare cases, a product may be available when a customer places the order and sold out by the time Oud Dubai attempts to process the order. Should this happen, Oud Dubai will notify you by email. • Shipping and Tax Shipping and taxes will be calculated based on the country and method of delivery and indicated at the time of checkout. 4. Fees and Services • All payments for items on the Site may be made online or partly online through our available payment facilities at Oud Dubai, Credit Cards or other payment methods, which Oud Dubai may make available on the Site from time to time. • Oud Dubai’s responsibility ends the minute you receive your purchases. In case of trading or returning any purchases, then you have to contact our customer service. • Pay Cash on Delivery service is only available inside emirates of Dubai, UAE unless extended. 5. Website Terms of Use • License and Site Access All content available through this Site (including, without limitation, text, design, graphics, logos, icons, images, audio clips, downloads, interfaces, code and software, as well as the selection and arrangement thereof) is the exclusive property of and owned by Oud Dubai, its licensors or its content providers, and is protected by copyright, trademark and other applicable local and foreign laws. Oud Dubai grants you a limited license to access and make personal use of this Site. Oud Dubai or its licensors or content providers retain full and complete title to the content available on the Site, including all associated intellectual property rights, and provide this content to you under a license that is revocable at any time in Oud Dubai’s sole discretion. • Content You Submit Through the Site Your submission of personal information through the Site is governed by our privacy policy, which can be reached by clicking on the "Privacy Policy" link located in the footer section of the Site (the "Privacy Policy"). You represent that all of the information, data and other materials you provide on this Site or to Oud Dubai through any other means are true, accurate, current and complete. You are responsible for updating and correcting the information you have provided on this Site, as appropriate. You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. Some features that may be available on this Site may require registration. By registering, you agree to provide true, accurate, current and complete information about yourself. • Disclaimers Your use of this Site is at your sole risk. The Site is provided on an "as is" and "as available" basis. We reserve the right to restrict or terminate your access to the site or any feature or part thereof at any time. Oud Dubai disclaims any warranties that access to the Site will be uninterrupted or error-free; that the Site will be secure; that the Site or the server that makes the site available will be virus-free; or that information on the site will be correct, accurate, adequate, useful, timely, reliable or otherwise complete. If you download any content from this Site, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer system or loss of data that results from the download of any such content. No advice or information obtained by you from the Site shall create any warranty of any kind. 6. Electronic Communications When you use the Site or send emails to Oud Dubai, you are communicating with Oud Dubai electronically. You consent to receive electronically any communications related to your use of this Site. Oud Dubai will communicate with you by email or by posting notices on this Site. You agree that all agreements, notices, disclosures and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing. 7. Buyer Protection • If a buyer has purchased an item and never received it or received an item worth significantly less in value compared to what was described by the seller, the buyer shouldn’t receive or accept the package and then inform Oud Dubai within 24 hours of receiving (or not receiving) the relevant item and Oud Dubai will investigate the matter. • Buyers should double check their purchases before receiving them and make sure that it’s in an excellent condition and matches their order. • All purchases will be shipped and delivered through the known shipping companies within 2 to 8 business days for United Arab Emirates, and may take longer to shipping outside United Arab Emirates which varies from country to another. You can track your shipment through the shipping company’s website. 8. Entire Agreement These Terms of Use and Service constitute the entire agreement of between you and Oud Dubai regarding the specific matters herein, and all prior agreements, letters, proposals, discussions and other documents regarding the matters herein are superseded and merged into these Terms of Use and Service. 9. Privacy Policy A copy of the Privacy Policy that applies to the collection, use, disclosure and other processing of personal information by Oud Dubai is located at Privacy Policy’s Page. You consent to any personal information we may obtain about you (either via the Site, by email, telephone or any other means) being collected, stored and otherwise processed in accordance with the terms of the Privacy Policy. Oud Dubai may update its Privacy Policy from time to time, in its sole discretion, and post an updated version of the notice at the website address provided above. 10. General If any clause of this User Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of this User Agreement. This User Agreement (as amended from time to time in accordance with the terms of this User Agreement) sets forth the entire understanding and agreement between you and Oud Dubai with respect to the subject matter hereof. No person who is not a party to this User Agreement shall have any right to enforce any term of this User Agreement. 11. Governing Law This User Agreement is governed by, and construed in accordance with, law. This clause will survive any expiry or cancellation of this User Agreement for any reason. Effective May 01, 2016